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Have a question? Call us at (718) 434-7878, Monday - Friday; 8:00 am - 5:00 pm (EST) or e-mail firstname.lastname@example.org.
Tiene una pregunta? Llama nuestra linea de servio (718) 434-7878, lunes-viernes; 8:00 am - 5:00 pm (EST).
We accept item(s) purchased from our stock, provided it is in sellable condition.
Items eligible for returns/refund must be in their original box with all packaging materials and in unused condition.
Items are not eligible for return/refund 30 days after their purchase date.
Consumable products are not accepted unless returned in their original packaging and unused.
Special/custom orders are not eligible for return or refund.
Software and electronic products are not eligible for return or refund once opened.
All shipping charges on warranty exchanges, returns, and repairs are the responsibility of the customer.
No restocking fee is charged if the return is within 30 days from the date of purchase.
Any item(s) that drop ships directly from the manufacturer will incur a 35% restocking fee.
HOW DO I PREPARE AN ITEM FOR RETURN?
All returns must be accompanied by a Return Authorization number (RA), which can be obtained by calling a Customer Service Representative at 718-434-7878. All items returned for store credit or refund must be clearly marked with an (RA) number on the outside of the box and shipped back to the address as instructed. Please enclose a copy of your invoice for store credit or refund.
NOTE: All unauthorized returns will incur a 35% processing fee.
Please follow the return preparation instructions above to avoid extra fees.
HOW DO I RETURN AN ITEM UNDER WARRANTY?
All products sold by Eppy’s are covered by the Manufacturer's Warranty Repair/Replacement Policies.
All broken sockets/wrenches and specialty tools are subject to inspection before being replaced.
Credit(s)/Refund(s) will not be issued for broken sockets/wrenches and specialty tools, they will be replaced.
Call our technical service and repair department to assist you with any technical or repair issues.
We will be happy to direct you to the manufacturer's warranty/repair center or customer service center.
WHAT IF I RECEIVED INCORRECT MERCHANDISE OR AN INCORRECT ORDER?
Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by calling a Customer Service Representative at 718-434-7878 with the following information:
1. State if the item was or was NOT listed on the packing slip.
2. Provide the tracking numbers if multiple shipments were received.
3. State if there was any damage to the shipping container.